Susan is a senior associate at Point B, a management consulting firm, with over 22 years of experience in business and technology related projects. She has proven success in numerous leadership roles aligning strategies with mission-critical needs through high-profile initiatives and process improvements. She is a resourceful and proactive leader with a history of establishing best-in-class operations in areas of new capability for an organization.
Adept at balancing competing resources and encouraging top performance from cross-functional teams, she has extensive experience in strategic and project planning, process improvement, organizational assessment, benefits realization and leadership engagement. Susan has a Bachelor of Science in Health Care Management and a minor in Gerontology from the University of Portland. She holds a Six Sigma Black Belt, Project Management Professional and Prosci certifications. Susan is passionate about showcasing the impact change management can have on any level of business. She is a proud founding member of the PNW Chapter of Association of Change Management Professionals (ACMP).